Our Team
Bouchra Bou Abbass
DBA Candidate, MHA, PMI-PMP®, QMS Lead Auditor
CEO
Bouchra Bou Abbass is a highly experienced and accomplished Healthcare Management professional with extensive expertise in Healthcare strategies, Quality, Patient Safety and Risk Management. She currently serves as a Senior Consultant in Healthcare, where she applies her vast experience to guide organizations in achieving operational excellence. Prior to this, Bouchra held the role of Quality and Risk Management Director at a highly distinguished referral university medical center, where she played a pivotal role in enhancing healthcare standards.
Over the course of her dynamic career, she has successfully led and executed numerous accreditation and quality improvement projects in various healthcare institutions. Her leadership in implementing hospital accreditation standards, including Joint Commission International (JCI) Accreditation, ISO 9001:2015, Lebanese Hospital Accreditation, Blood Bank Accreditation and the Baby-Friendly Hospital Initiative, underscores her commitment to enhancing healthcare quality and patient safety.
- Hospital Accreditation: Leading successful accreditation initiatives based on international standards such as JCI, ISO 9001, and Lebanese standards.
- Quality Management Systems (QMS): Developing, auditing, and enhancing hospital quality management frameworks to ensure continuous improvement.
- Risk Management and Patient Safety: Implementing comprehensive risk management processes focused on patient safety, infection control, occupational health and environmental safety.
- Project Management: Directing strategic healthcare projects, including hospital contingency planning and long-term strategic planning.
- Leadership and Governance: Managing multidisciplinary healthcare teams, ensuring compliance with regulatory standards, and fostering a culture of continuous improvement.
- Patient-Centered Care: Driving improvements in patient and staff experience through evidence-based care models and quality improvement initiatives.
- Healthcare Strategy Development: Designing and executing strategic plans focused on long-term success and operational excellence.
- Training and Capacity Building: Delivering workshops, training sessions, and academic lectures on quality management, patient safety, and risk management to healthcare professionals.
- Doctorate in Business Administration (DBA) (in process) – IAE Nice Graduate School of Management, France / Ecole Supérieure des Affaires, Lebanon
- Master’s in Health and Hospital Management – Université Paris Diderot, France/ Ecole Supérieure des Affaires, Lebanon
- Project Management Professional (PMP®) – Project Management Institute
- Certified Quality Auditor (ISO 9001:2015) – TÜV Rheinland
- Associate Trainer – International Society for Trainers and Developers (ISTD)
Bouchra’s extensive knowledge, strategic insight, and dedication to healthcare quality improvement make her an invaluable partner for healthcare organizations seeking to achieve excellence in patient care, safety, and operational efficiency.
Layal Abou Ghanem
DBA candidate, SHRM-SCP, MBA, CQA
Layal is a highly accomplished HR leader and SHRM-SCP certified professional with over 14 years of experience in delivering impactful human resources and organizational development strategies across diverse industries. Currently serving as HR Manager for Qatar and Group Organizational Development Manager at C.A.T. Group, a global leader in engineering and construction, she brings a robust track record in organizational re-engineering, talent management, and development. Her expertise is further enriched by certifications in quality auditing, associate training, and data analytics. Throughout her career, Layal spearheaded organizational development, learning, and talent development strategies for different greenfield healthcare projects, establishing comprehensive KPIs, performance review systems, and competency frameworks. Beyond her corporate roles, she is a dedicated HR consultant, providing advisory and recruiting services that help clients optimize their processes, enhance talent development, and maintain quality and compliance. Layal’s exceptional project leadership and expertise have earned her recognition by the Society for Human Resource Management (SHRM) in the USA. Her commitment to excellence and client-focused solutions continues to drive positive outcomes for the organizations she supports.
- Organizational Structures – structural re-engineering design and development
- Competency Frameworks creation and management
- Learning & Development – Creation and implementation of effective training programs
- Performance Management Systems Development
- Job Analysis and Descriptions
- Talent Acquisition and Talent Management
- Policies and Procedures Development
- Employee By-laws and Salary Scales formulation and design
- Greenfield Operations & Startups – Building and establishing robust HR foundations and scalable processes
- People Analytics and HR Metrics for data informed decision-making
- Certified Internal Quality Auditor for ISO 9001 standards
- SHRM-SCP – Senior Certified Professional, Society for Human Resource Management
- DBA (in process) – UCAM University
- MBA in Human Resources Management – Sagesse University
- ISTD Associate Trainer – International Society for Trainers and Developers
- Certified Internal Quality Auditor – TUV Rheinland
Layal’s profound knowledge, strategic insight, and unwavering commitment to quality make her an ideal partner for organizations seeking to elevate their human resource capabilities and drive sustainable growth.
Hiba Bou Mehdi
BSc, CPHQ, CPKPI, FISQua
Hiba has total 23 years of experience, 17 years in Healthcare Quality, She works as a Quality and Patient Safety Director in multiple Hospitals - directs total quality management activities that produce better care, implements a strategy and plans for quality improvement following the national and international standards in collaboration with the Hospital leadership and senior management. She leads CBAHI, JCI, and Accreditation Canada (AC) processes in multiple organizations.
- Hospitals Commissioning – Create and lead scenarios to ensure that commissioning checklists are Met
- Hospitals Accreditation – Leads Accreditation Processes (JCI, AC, CBAHI) in the Hospitals and Medical Centers: – Initial Assessment – Gap Analysis: Identify all missing documents & Pending Tasks – Create & update the required documents, and policies & procedures. – Evidence binders preparation – Documentation Audit: Medical records and personal files audit to ensure compliance – Mock survey: Implementation and Mentoring (Tracer methodology).
- Quality Management and Patient Safety: -Policies and Procedures Development and Implementation -Patient Safety Goals & Practices Implementation -Key Performance Indicators & Data Analysis -Quality Improvement Projects -Hazard Mapping – Risk Management -Occurrence Variance Reporting System -Just Culture -Monitoring and Evaluation -Systems Integration
- Training and Capacity Building: – CPHQ Preparatory Course – Quality and Patient Safety Program – Workshops, training sessions, and academic lectures on quality management, patient safety, risk management, and accreditation standards’ awareness.
- Bachelor Degree in Nursing from Lebanese University – 2002.
- Certified Professional in Healthcare Quality (CPHQ) – 2014
- Certified KPI Professional (CPKPI) – 2015
- ISQua Fellowship -2016
Hiba aims to spread the quality culture among all the staff in the organization, because she believes that “Quality is everyone’s responsibility” – is not the result of one single person, it is a combined effort of the whole team.